Insurance and Billing

Billing Services

We are excited as of October 2018 to partner with Ascent Medical Mangement to do our insurance billing for patient accounts.  Patient account balances will still be paid at WholeKids in office or online at

If there are billing questions or insurance questions, please call Ascent at 614-457-5730 or 866-350-0407.

Vaccine Billing 

We continue to work with VaxCare to provide and bill the vaccines that we administer at WholeKids. Working with VaxCare allows us to maintain vaccine inventory and provide vaccines more easily for our patients.

VaxCare is a national company with an assigned medical director for each state.
Susan P. McElroy-Marcus, MD is the medical director for the state of Ohio. Your insurance billing may have Dr. McElroy-Marcus as the name on the explanation of benefits related to vaccines. Since VaxCare is now the primary biller for vaccines, if there are any questions regarding billing/insurance issues related to vaccines, please call VaxCare customer service center at 1-888-829-8550.

Our Insurance List

Below are the insurance providers we except. Self-pay patients are welcome – we do provide cash discount pricing. Please call us for details. We do not participate in the Ohio Medicaid program (includes Caresource and Molina). 

Please note that we do not currently accept any of the Marketplace Exchange Insurance plans.


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